Darley House

Privacy Policy

This privacy policy sets out how Darley House uses and protects any information that you give to us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect:

In order to provide you with the very best possible holiday service we, as the data controller, collect the following information:

>> If you make a direct enquiry through our website we will collect your name, phone number and email address.

>> If you make a booking we collect your name, title, age, postal address, phone number, email address, holiday start/end dates, cost of holiday, amounts paid, limited details of other people booked on the same holiday (names, age). All booking data is held on SuperControl (who are the data processors) please refer to their privacy policy for further information.

>> We may also collect other data relevant to customer enquiries and/or bookings by email or phone call, such as the reason for your visit, car parking spaces and make up of the bedrooms.

>> Marketing: If you sign up to our quarterly e-newsletter we will collect your name and email. This data is held on MailChimp (who are the data processors), please refer to their Privacy Policy for further information.

>> Payments: If bank details are exchanged for any reason, such as repayment of damages deposit, they are deleted from our records once payment has been made.

>> Holiday experience: If you choose to complete an electronic review at the end of your stay this will be stored on our website.

We will store your information, for the purposes of our accounting records for 7 years and delete there after.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Please also see our full Cookie Policy here.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We also use a cookie to determine whether videos on our site have been watched, for how long and how many times; another cookie is set on blog comments to help prevent spam and enable you to be recognised if you leave more than one comment in order that you do not need to add your full details each time. Social media links, Instagram, Facebook etc also use cookies to track activity and interests. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

You can read more about cookies and how to set your browser to accept or decline cookies here

Links to other websites

You may access our website via some of our host company websites (such as Group Accommodation, Sawdays and Coolstays). In addition, our website contains links to other websites of interest which you may connect to from our site. However, if you use these links to access or leave our site, you should note that we do not have any control over these other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting any such sites and these websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to unsubscribe from our quarterly e-newsletter at any time by emailing us at info@darleyhouse.com. You can also click on the unsubcribe link at the bottom of any of our e-newsletters.

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information that we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Lucy Arterton, Claremont Dower, Pollards Wood Hill, Oxted, Surrey RH8 0QX. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.